Ivy - Orthopaedic Winter Boots

All orders processed and dispatched within 24-48 hours

Standard delivery times 4-9 days

An email with your tracking information will be sent to you once your order has been processed

With us, you buy completely risk-free! If you're not satisfied with your purchase, you can return it within 30 days of receipt. Please ensure the item is unworn, unwashed, and in its original condition—including tags and packaging.

For more information, see our return policy.

Q: How do I know the quality of your clothing?
A: We carefully select premium fabrics such as cotton, linen, and sustainable blends. Every piece is designed for comfort, durability, and timeless elegance. What you see on the product page is exactly what you’ll receive.

Q: Which size should I choose?
A: Each product has a detailed size guide. Our designs are generally true to size, but if you’re between sizes, we recommend sizing up for a perfect fit. Still unsure? Our customer care team is happy to help you pick the right size.

Q: What if it doesn’t fit or I change my mind?
A: No worries we offer a 30-day return policy. As long as the item is unworn and in its original condition, you can return or exchange it. Your refund will be processed promptly.

Q: How long will delivery take?
A: We ship within 24–48 hours. Delivery usually takes 3–7 business days within the country and 7–14 days internationally. You’ll receive a tracking link as soon as your order leaves our warehouse.

Q: Is my payment secure?
A: Yes. Our checkout is fully encrypted and supported by trusted providers such as Visa, Mastercard, and afterpay. Your data and purchase are always protected.

Q: What if I have an issue with my order?
A: Our dedicated customer care team is here for you. Just email us at info@shopvelourya.com . and we’ll resolve any issue quickly and personally.